UX Audits for Enterprise Websites

Why enterprise websites need regular UX audits

Enterprise websites evolve through countless small decisions by distributed teams. Over time, inconsistent patterns emerge, accessibility regressions slip through, and critical user journeys become fragmented. A comprehensive UX audit provides the objective, evidence-based assessment needed to align stakeholders around high-impact improvements.

At Stoneberg Design, we bring experience from leading UX teams at Tableau and Salesforce, where data-driven decision-making and accessibility were non-negotiable standards. Our audits combine behavioral analytics, heuristic evaluation, and targeted user research to deliver findings that translate directly into product roadmap priorities.

Our audit methodology

Every audit begins with stakeholder interviews to understand business objectives, user segments, and known pain points. We then conduct a systematic evaluation across multiple dimensions: usability heuristics, accessibility compliance, conversion funnel analysis, mobile experience quality, and content effectiveness. Analytics data reveals where users struggle, while cognitive walkthroughs identify friction points that metrics alone might miss.

The deliverable is a prioritized findings report that categorizes issues by severity and effort, complete with annotated screenshots, video recordings, and specific recommendations. For accessibility issues, we provide exact WCAG criteria violated and code-level remediation guidance. For conversion barriers, we include benchmark data and A/B test hypotheses to validate improvements.

What sets our approach apart

Unlike generic usability reviews, our audits focus on the constraints and opportunities unique to enterprise environments. We understand the challenges of legacy technical debt, distributed content governance, and the need to balance user needs with compliance requirements. Our recommendations account for organizational capacity and prioritize changes that deliver measurable ROI while building toward long-term system cohesion.

Having built and led UX research practices at B2B SaaS companies, we know how to translate findings into language that resonates with product, engineering, and executive stakeholders. Each audit includes a presentation deck suitable for leadership review and a detailed technical appendix for implementation teams.

Typical engagement timeline

A standard enterprise UX audit spans 3-4 weeks: one week for stakeholder interviews and analytics setup, two weeks for systematic evaluation and user testing, and one week for synthesis and deliverable creation. The timeline scales based on site complexity, number of user personas, and depth of accessibility evaluation required. We provide weekly progress updates and can adapt scope based on emerging findings.